This Code of Conduct outlines the professional standards and expectations for all Vehicle Owners listed on The Wedding Car Hire People platform. It supports the terms and conditions and ensures a consistently high-quality experience for our customers.
📅 1. Booking & Communication Standards
- 📨 Timely Acknowledgement: Respond to all booking requests, platform communications, and quote approvals as promptly as possible. Keeping calendars accurate and replying swiftly helps prevent errors and avoids double bookings.
- 📞 Mandatory Pre-Event Contact (7 Days Before): You must make direct contact with the Hirer approximately one week before the event. This is not optional — it is a professional duty. This conversation should:
- ✅ Confirm the full itinerary (collection time, addresses, ceremony, and reception details)
- ✅ Confirm the number of passengers
- ✅ Confirm the ages of passengers (particularly children)
- ✅ Discuss any car seat needs or fitting expectations
- ✅ Check for special requests (e.g. music, signage, ribbons, additional trips)
- ✅ Share a fallback contact number (e.g. best man or wedding coordinator)
💬 This is your opportunity to uncover any unknowns that could affect the smooth delivery of service. Nearly all historical service issues trace back to incomplete or unclear pre-event communication. Proactively managing expectations avoids confusion, complaints, and disruption on the day.
- 📷 Accurate Descriptions: Vehicle images and written listings on the platform must be an honest and up-to-date reflection of the car’s current appearance and features. Update your photos if significant cosmetic changes occur.
🧑✈️ 2. Service & Conduct on the Day
- ⏰ Punctuality: Arrive early or on time; delays of over 30 minutes may entitle customers to a refund.
- 🗣️ Chauffeur Conduct: Maintain professionalism, courtesy, and calmness at all times.
- 🤵 Dress Code: Formal wedding-appropriate attire is required.
- 🚭 No Smoking or Food: Smoking is strictly prohibited. Food/drink only with prior approval.
- 🧽 Cleanliness: Vehicles must be spotless inside and out before each job.
🔧 3. Safety & Responsibility
- 🛠️ Vehicle Condition: Maintain safety, legality, and mechanical reliability at all times.
- 🗺️ Route Planning: Use experience and navigation to plan routes and accept safe customer suggestions.
- 👶 Child Safety: Comply with legal requirements for child seats. Clarify fitting responsibility with client.
- 📋 Backup Planning: Prepare for emergencies and have a contingency plan.
🤝 4. Professionalism & Customer Handling
- 🔒 Discretion: Respect client privacy. Do not share journey or client details without consent.
- 🛎️ Handling Complaints: Address issues respectfully. Escalate through the platform if needed.
- 🚫 Prohibited Behaviour: No aggression, intoxication, discrimination, or unsafe driving.
📑 5. Administrative & Legal Obligations
- 💷 Payment Timeliness: Provide clear instructions and adhere to agreed payment terms.
- 🧾 Terms & Cancellations: Follow the cancellation policy and notify all parties of changes.
- 📈 Fair Pricing: Do not charge additional fees unless agreed in writing.
- 🗃️ Record Keeping: Keep detailed records of all bookings, payments, and correspondence.
🏆 6. Representing the Platform
- 🎯 Brand Alignment: Uphold the professional standards of The Wedding Car Hire People.
- ⭐ Review Etiquette: Engage constructively and ethically with client feedback.
- 📣 Reporting Issues: Inform us of any serious customer or vehicle owner breaches.
⚠️ 7. Breaches & Consequences
Violating this code may result in:
- 🔔 Formal warnings
- ⏸️ Temporary suspension
- ⛔ Permanent removal from the platform
- 💳 Withholding or reversal of payment (in accordance with platform terms)
📌 Final Note
This code protects both customers and vehicle owners. It should be read alongside the full terms and conditions which form the basis of all bookings made through our platform.